Delivery and returns
Delivery and returns.
Draft wording, to be checked before the shop opens. Highlighted parts need your details.
Delivery
| Where | Cost | Usually arrives |
|---|---|---|
| United Kingdom | 1 to 2 working days after dispatch, tracked | |
| Other countries | 3 to 10 working days after dispatch, tracked |
Every map is printed to order and dispatched within working days. We email you a tracking link when it leaves us, and you can track your order here too. Courier: [Royal Mail Tracked 48 / other].
Orders to countries outside the UK may have import duties or taxes to pay on arrival. These are set by the destination country and aren't included in our price.
Returns
Each map is made to the choices you make, so it counts as a personalised item. Under the Consumer Contracts Regulations, that means the usual 14-day right to cancel for a change of mind doesn't apply once we've started making it.
If you want to cancel, email us as soon as possible. If we haven't started printing, we'll cancel and refund you in full.
Damaged or faulty maps
Your rights under the Consumer Rights Act are not affected. If your map arrives damaged, broken or not as you ordered:
- Email us within 14 days with your order number and a photo.
- We'll reprint and resend it at no cost, or refund you if you prefer.
- We may ask you to send the damaged map back; if so, we'll cover the postage.
Refunds go back to the payment method you used, normally within 5 working days of us agreeing them.
Questions? Contact us.